Terms of Service

Website Purpose

This website serves to:

• Provide information about our services
• Enable appointment scheduling (online booking via Cal.eu)
• Provide contact options for questions and information requests

Age Requirement

You must be at least 18 years old to use this website and book appointments without parental/guardian consent. Minors (under 18 years) may only use our services with explicit consent from a parent or legal guardian.

5.1 Booking Appointments

Appointments can be booked online via Cal.eu (European instance) or by phone/email. When booking online:

• You agree to the processing of your personal data as described in our Privacy Policy
• You confirm that the information provided is accurate and complete
• You understand that Cal.eu processes booking data as a data processor on our behalf
• You accept Cal.eu's terms of service and privacy policy

5.2 Confirmation

After booking an appointment, you will receive a confirmation email. This confirmation serves as a preliminary reservation. We reserve the right to refuse or reschedule appointments in case of unavailability or other circumstances beyond our control.

5.3 Cancellation Policy

[PLACEHOLDER - Cancellation notice: e.g., 24 hours in advance]

We understand that unexpected situations can arise. If you need to cancel your appointment:

• Please notify us as soon as possible, preferably at least 24 hours in advance
• Cancellations can be made via the cancellation link in your confirmation email or by contacting us
• Late cancellations (within 24 hours) may result in [PLACEHOLDER - possible charges]

In case of emergencies or illness, please contact us directly. We will approach your situation with understanding.

5.4 No-Show

If you do not show up for a scheduled appointment without prior cancellation:

• First time: Warning and friendly reminder of our cancellation policy
• Repeated: We reserve the right to refuse future appointments or require prepayment
• [PLACEHOLDER - No-show fees if applicable]

We understand that emergencies happen. If you missed an appointment for urgent reasons, please contact us to discuss the situation.

6.1 Payment Terms

[PLACEHOLDER - Payment policy: Immediately after treatment / Invoice within X days / Based on insurance]

Payment is expected immediately after treatment unless otherwise agreed. We accept the following payment methods:

6.2 Payment Methods

• Debit card (PIN)
• Cash
• Bank transfer (for invoices)
• [PLACEHOLDER - Other methods: Credit card, digital wallets, etc.]

6.3 Health Insurance

Many of our services are covered by Dutch health insurers under basic or supplementary insurance.

It is YOUR responsibility to:

• Verify whether physiotherapy is covered by your insurance
• Provide your insurance information for claims
• Pay any co-payments or uncovered costs

[PLACEHOLDER - Insurance contracts: Contracted with all major insurers / Specific contracts]

We are not responsible for reimbursement decisions made by your insurer. Any uncovered costs are your responsibility.

8.1 Permitted Use

You may use our website to:

• View information about our services
• Book appointments
• Contact us
• Read our blog/news articles (if present)

8.2 Prohibited Use

You may NOT:

• Use the website for illegal purposes
• Attempt to gain unauthorized access to systems or data
• Use automated systems (bots, scrapers) without permission
• Upload viruses, malware, or harmful code
• Infringe on intellectual property rights
• Provide false or misleading information
• Use the website to harass or threaten others

9.1 Website Content

All content on this website, including but not limited to text, images, logos, videos, and software, is owned by IJFysio or our licensors and is protected by Dutch and international copyright laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to view and use this website for personal, non-commercial purposes. You may not copy, modify, distribute, or reproduce any content without our written permission.

10.2 Website Availability

While we strive for continuous availability, we do not guarantee that the website will always be available, uninterrupted, or error-free. We are not liable for downtime, maintenance, technical issues, or unavailability of Cal.eu or other third-party services.

10.3 Accuracy of Information

We do our best to provide accurate and current information, but we do not guarantee that all information on the website is complete, accurate, or up-to-date. Information may be updated periodically without notice.

10.4 Limitation of Liability

To the extent permitted by Dutch law, IJFysio is NOT liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Damages resulting from use or inability to use the website
• Actions of third-party services (Cal.eu, etc.)
• Viruses or harmful code despite our security measures

Our total liability for direct damages is limited to the amount you paid for the relevant service, or €100, whichever is higher.

14.1 Governing Law

These Terms of Service are governed by and interpreted in accordance with Dutch law.

14.2 Jurisdiction

All disputes arising from or relating to these Terms or the use of our services shall be exclusively submitted to the competent courts of Amsterdam, the Netherlands.

This does not affect your statutory rights as a consumer under Dutch law.